Privacy Policy

Last Updated: December 13, 2025

1. Introduction

Consultio ('we', 'our', or 'us') respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our platform.

2. Data We Collect

Personal Information

  • Name, email address, phone number, and other contact information
  • Username, password, and account preferences
  • Payment information processed securely through Stripe (we do not store full payment card details)
  • Professional qualifications, services offered, rates, and business information (for professionals)

Usage Data

  • Information about your interactions with our platform, including login times and feature usage
  • Records of bookings, appointments, and service transactions
  • Messages sent through our platform and email notifications

Technical Data

  • Device type, browser information, IP address, and operating system
  • Cookies and similar tracking technologies as described in our Cookie Policy
  • Usage analytics and performance metrics to improve our service

3. How We Use Your Data

  • Providing and maintaining our platform services, including booking management and video conferencing
  • Processing payments securely through our payment partners
  • Sending service-related notifications, appointment reminders, and platform updates
  • Analyzing usage patterns to improve our platform and develop new features
  • Complying with legal obligations and protecting our rights and the rights of our users

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your data only in the following circumstances:

  • With Stripe for payment processing and compliance purposes
  • With our video conferencing service providers for facilitating consultations
  • When required by law, legal process, or to protect our rights and safety
  • In the event of a merger, acquisition, or sale of our business assets

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Data encryption in transit and at rest
  • Strict access controls and user authentication
  • Secure hosting infrastructure and regular security updates
  • Regular security audits and vulnerability assessments

6. Your Rights

Under GDPR and other applicable privacy laws, you have the following rights:

  • Right to access your personal data and receive a copy of it
  • Right to correct inaccurate or incomplete personal data
  • Right to request deletion of your personal data (subject to legal requirements)
  • Right to receive your data in a portable format
  • Right to object to certain processing of your personal data

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Account data is typically retained for 7 years after account closure for legal and tax purposes.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@consultio.gr.

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